Politique d'expédition

Free shipping is available for all products on GOOLOO Official Store. All taxes and fees are borne by GOOLOO.

Free shipping( European Union and UK), shipped from several countries' warehouses.

Shipping Cutoff Time & Delivery Time

GOOLOO uses multiple countries' warehouses for delivery. Our products usually will be delivered to you within 2-9 working days from the date of shipment according to different areas normally, unless there are exceptional circumstances.

Country	Order cut-off time	Handling time	Transit time	Delivery service
France	23：00 （GMT+02:00)	within 2 business days	2-9 business days	Free Shipping
Poland	23：00 （GMT+02:00)	within 2 business days	2-9 business days	Free Shipping
Sweden	23：00 （GMT+02:00)	within 2 business days	2-9 business days	Free Shipping
Germany	23：00 （GMT+02:00)	within 2 business days	2-9 business days	Free Shipping
Italy	23：00 （GMT+02:00)	within 2 business days	2-9 business days	Free Shipping
Ireland	23：00 （GMT+01:00)	within 2 business days	2-9 business days	Free Shipping
UK	23：00 （GMT+01:00)	within 3 business days	3-7 business days	Free Shipping

 

Attention:

During the busy Holiday season, the processing time of orders takes longer than usual, and some delays are to be expected.

GOOLOO is not responsible for any shipping deliveries that may be affected by customs duties, delays or loss due to natural disasters, covid-related impacts, or air and ground transportation strikes or delays. However, GOOLOO will try our best to help every customer solve the problem and keep you updated.

Shipping Restrictions

We serve the EU and UK markets on this website only.

US customers, please shop on gooloo.com.

CA customers, please shop on ca.gooloo.com.

AU customers, please shop on gooloo.au.

Delivery Exceptions

Packages may be delivered late if a national holiday occurs or some other exceptional circumstances, like a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) or Covid-Related impacts,etc. In that case, the ETA is unpredictable.

GOOLOO is not responsible for the above shipment delays. However, GOOLOO will try our best to keep you updated and ensure the shipment arrives as soon as it can be resumed in the affected area.

Missing or lost packages

If a package goes missing or delivers to an incorrect address, please contact GOOLOO customer support at contact@gooloo.com with your order number.

 

Where can I track my order?

Once your order is shipped, you will receive an email containing your tracking details and a link to track your parcel. If you haven’t received your email within 48 hours of placing your order, or if your order is urgent, please contact GOOLOO customer support at contact@gooloo.com with your order number.

What can I do if the product I received is not under good condition?

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@gooloo.com with your order number and a photo of the item’s condition. 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact GOOLOO customer support at contact@gooloo.com. Attaching a photo of the product received and the SKU label of the parcel will greatly shorten the handling process